Returns & refunds

Changed your mind

You may return any part within 7 days of delivery if it is unused, uninstalled and in its original, undamaged packaging. This is in line with the cooling-off right in the Electronic Communications and Transactions Act.

For change-of-mind returns, you pay the cost of sending the part back to us. Once we receive and check it, we refund the price of the part. The original delivery fee is not refunded.

Wrong or faulty part

If we sent the wrong part, or a part is faulty, contact us within 7 days of delivery. We will arrange collection at our cost and, at your choice, replace the part or give you a full refund including the delivery fee.

Parts that become defective under normal use are covered by the 6-month warranty under the Consumer Protection Act. Contact us and we will repair, replace or refund the part.

What we can't accept

• Parts that have been fitted, installed or used, unless they are faulty.
• Opened oils and fluids, unless faulty or sent in error.
• Parts damaged by incorrect fitting, accidents or misuse.

Fitment

We show parts that match the vehicle you select. Please check the part against your vehicle before fitting it. If you're unsure whether a part fits, contact us before you order or before you fit it.

How to return a part

1. Call, WhatsApp or email us with your order number (it starts with DA-) and the reason for the return.
2. We'll confirm the return and arrange collection or give you the return address.
3. Once we receive and check the part, we process your refund.

Refunds

Refunds are paid back to the card you used, through our payment provider Yoco, within 7 business days of us approving the return. Your bank may take a few extra days to show it.

Cancelling an order

You can cancel an order for a full refund at any time before it is sent out for delivery. Contact us as soon as possible.

Contact

Phone / WhatsApp: 079 956 2025 · Email: hello@docautospares.com
Mon–Fri 08:00–17:00, Sat 08:00–15:00